If this site would let me I would give Zero Stars.....Horrible experience with this office. Executive Elite status and because of system issues on their part, they would not release a car to me I had reserved 3 weeks in advance for a family vacation. The staff was not helpful or courteous and their manager was worse. They blamed my National Rental Car portfolio that my card wouldn't swipe. After getting the Credit Card folks on the phone to authorize my payment (of $24 since I had a 7 day free rental), they still would not accept the credit card company saying the card is fine, they refused to let me have a car after 90 minutes of waiting. I called the National Customer Service and they told me after apologizing that the manager was not correct, there was no reason not to have released the car. It's worth driving well out of town to avoid this office.
Contacted this location for a rental and was advised there were no rentals left for the day. Unbelievable!!!!!!! So if a hamburger stand ran out of hamburgers then is it a hamburger stand? We will pick you up? What a joke.
Even with their special discount, Hertz was $4 cheaper for a weekly rental.
Absolutely excellent service. Mr. Ty is the best
Excellent service and friendly staff. Cars are clean and run well.
Enterprise Rent A Car is a US Car Rental based in Ocala, Florida. Enterprise Rent A Car is located at 1770 SW 60th Ave, Ocala, FL 34474, USA.
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