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Great service and attention to detail! Alejandro Rodriguez was our salesman and he went above and beyond what we expected. We are very pleased with our experience.
I love my new Mazda 6! Alejandro and the team at Jenkins were very helpful and delivered great customer service. My experience with Tony and the service center was also top notch. Thanks for making my first time car buying experience easy & memorable.
We were blown away by the amazing service from everyone at Jenkins Mazda. James Morris,our sales consultant, offered the best service. He delivered the CX-5 to our house for us. He meticulously cared for every detail on the car. Shannon Rodas, the customer relations manager, was excellent as well. James had reached out to her to have a second full detail done on the car. Tony Bower did an excellent job on the detail. Everything was great from the beginning. The way that everyone went above and beyond to insure that it was even better than just great, was incredible.
UPDATE (8/15): I've made 2 more visits to the service dept and they are working hard at improving their processes. I appreciate their efforts and will continue to use them for my mazda service.
Bought my new CX5 in January 2017, Sales Dept. did fine; Finance Dept. did too. Everything seemed OK until I had to bring in to Service Dept. for a fractured wheel rim.
The answer from both the Kyle Cook, the service manager and Jeff Johnson, the general sales manager was they could put the old, broken wheel back on and not charge me anything — SERIOUSLY, IS THAT YOUR SOLUTION?!
Shannon Roads, Customer Relations Manager, contacted me and we are in the process of resolution. I will update this review accordingly.
The whole staff at Jenkins Mazda was very nice, kind, and very helpful and very friendly. Did everything they could to get me my car. I'm very happy with them and will go back again and will send others there way. Jason was Great, he did everything possible to get us our car when we bought it. And the service department is great to, when I had to get my oil change and my tires rotated then noticed my brakes were not good so they changed them for me. I give them 5 stars plus.
Only had car for 5 weeks; hit nothing, avoided every pothole and road object, yet they said “I HAD TO HAVE HIT SOMETHING BECAUSE A WHEEL WON’T JUST BREAK LIKE THAT.” Dealership had car for almost 2 weeks. NEVER ONCE DID THEY CONTACT ME to let me know what was going on — I called 5 times to determine the status. First they told that one warehouse did not have the part; then told part had not come in yet; then told not sure when part was coming. Was even told to expect a call from Adrian Sanders (the service advisor who “handled” this) when he arrived at 9am, 3/22, but never got that call.
When I was finally able to get my car back, they handed me an invoice for over $500 and TOLD ME THAT THEY WOULD NOT PUT IT THROUGH WARRANTY BECAUSE THEY DIDN’T THINK IT WOULD BE ACCEPTED. DESPITE ALL OF THE CALLS I MADE TO THEM, THEY NEVER INFORMED ME of this charge, nor did they get authorization to proceed, which I thought was standard operating procedure. I would not have rejected the work, but it would have been nice to know about it beforehand.
The best they would do is give me $150 off, which they said was “giving me the wheel at way below cost.” It would have been nice to not come in blindly to an unexpected charge; A LOT MORE COMMUNICATION IS SO VERY NECESSARY ON THIS DEALERSHIP’S PART. I’ll be looking for someplace else for my service if this does not improve.
THOUGHT I HAD A GOOD EXPERIENCE — BOY, WAS I WRONG!!
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UPDATE:
Jenkins Mazda Of Ocala is a US Car Dealer based in Ocala, Florida. Jenkins Mazda Of Ocala is located at 1740 SW College Rd, Ocala, FL 34471, USA.
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