Be aware that there are no returns with them. I honestly never saw the sign all sales are final. Bought two metal bed frames but ended up only needing one. I came back and they pointed to the sign. I remember saying to Stephen well If I don't need this i can take it back and was never corrected. The funny thing is on the receipt it says all slaes are final, not all sales and I pointed that out to them. I guess they cant read. Won't be back. It's ok you can screw me out of my money but its gonna live forever on the internet. I gave bad reviews on google, yellow page, yelp, and Facebook. It's an honest review about bad customer service and business practice.
I went into the American Freight store in Ocala Florida and ordered the Velocity living room set in the cream color that was out on display. We had someone come over and write up our order. During the payment process when we were discussing delivery the sales person advised that it would be 69 dollars for delivery and that it would be put together. We received the call that the furniture was in and scheduled the delivery for after 4:00 on 8/1. The furniture did not arrive until after 8:00 in the evening while I was at work. I had my mother there to receive the furniture. Once she paid the delivery guys they left. Nothing was put together. When I came home from work I had my 60 year old mother putting the legs on the furniture and moving it around. Not only was it not put together, but the color we received was darker than what we ordered. Since it was delivered so late we were not able to contact the store because it was already closed. As soon as the store opened I called the store and advised them the color was not correct. We ordered the cream color that was out there and that the color we received was not even an option. There was a chocolate color and a cream color. The Assistant Manager advised that I was incorrect and that they have not had a cream colored set because it was out of stock for 2 months and that it could be faded from the sun. Regardless it is not the color we ordered. I explained to him that I have no problem keeping the Mineral color we received because it worked with the rest of the furniture. The part that really upsets me is that I paid 70 dollars for the furniture to be delivered and put together and it was not. So the gift I purchased for my mother ended up having her trying to move around furniture and put it together. The Assistant Manager then advised me that they are contracted and I received a discount on delivery and that it is usually more and it does not cover putting the furniture together but just putting the legs on... which they did not even do that. I explained to him that, that was not what the sales person stated to me and that it would be put together. He then tried to offer me a $50 dollar credit in the store and that is not acceptable to me. The store was happy to take my money. Happy to have me give them a 5 star rating in order to get a free lamp(before I even get my furniture) and leave my mother struggling to put it together once its received and expects me to come back and shop. This is ridiculous to me. The Assistant Manager said he would call me back to see what can be done. It is now the end of business for the day and I have no received a call. I have no problem with the furniture, but is this really how you treat a customer?
We purchased a so called Beauty Rest mattress from the Ocala store. Very poor quality. It started to sink in the middle within the first three months. When we addressed how difficult it was to sleep on it and the pain we were experiencing in our lower back and leg cramping, they did Nothing to help us.
Good furniture. Just don't like how the sales people hover over you when you tell them that you will call them if you need anything.
Nice selection of furniture couches sofas beds tables chairs nightstands dressers and the prices really were good sowe got a few items and will be back for a few more. I found the salespeople to be helpful and no pressure I guess because the price on the item sells you. I gave them 5 stars because we went all over the place and they really had the best deals.
We were literally ripped off and we will Never recommend this company to anyone! They lied to us about the quality and comfort of this mattress. Very poor customer service and mangement.
American Freight Furniture And Mattress is a US Furniture Store based in Ocala, Florida. American Freight Furniture And Mattress is located at 1010 SW 17th St, Ocala, FL 34471, USA.
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