Service is great there.
While it may take a few minutes to get to the counter, once there the service is very helpful and knowledgeable.
Everyone was sweet. Easy to find info about. Especially from Thomia. Recommend to anyone moving .
I had an issue with my truck rental. There were holes in the roof of the truck and all my items got soak when it started to rain. I called customer service who stated that they would have a manager assist me when I arrived at the store and when I got there, there were no members of management who even knew about my issue. I told customer service that I would be back at the shop in an hour for a new truck because I still had things to move and they assured me that it would be handled. When I arrived the associate told me he had no notice of my issue and the the GM was not in and that I would have to talk to him. He proceeded to call him one time and said he wasn't picking up and that he would give me his number so I can call. I said that was unacceptable and I needed a truck to finish emptying my apartment. He stated that he could put me in a 10 ft truck but could not refund my orginal purchase because on the GM could do that. After I received the truck I called customer service back and they told me the associate should have refunded me back my original purchase and that the GM would be in contact with me within an hour. This was Saturday...it is now Thursday and still no call from the GM. Needless to say. U-HAUL HAS LOST MY BUSINESS FOR LIFE!!
Great brand. Great local dealer. Very good service at a fair price. What more can you ask for?
U Haul At Hwy 27 Nw Pine is a US Moving Company based in Ocala, Florida. U Haul At Hwy 27 Nw Pine is located at 1011 N Pine Ave, Ocala, FL 34475, USA.
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